Terms & Conditions

Terms & Conditions — Last Updated: October 2026

Welcome to Foodkind! By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Services Provided

Foodkind delivers high-quality, locally sourced meat directly to your door across the Lower Mainland BC. We work with trusted local BC farms and producers.

3. Order Types

  • One-time orders — a single purchase, delivered once.
  • Subscriptions — recurring delivery on your chosen schedule (weekly, bi-weekly, monthly). You choose your products, quantity, and delivery frequency.

4. Pricing

  • All prices are listed on our website.
  • Subscription pricing follows your selected plan. Prices may vary based on market conditions, product availability, and seasonal factors.
  • Prices are subject to change at any time without prior notice.

5. Payment

  • You will be charged based on your plan (once for one-time orders, or on each billing cycle for subscriptions).
  • Payment is processed securely through our payment partner.

6. Subscriptions — Manage, Pause, Skip, or Cancel

  • You can manage, pause, skip, or cancel your subscription at any time from your account.
  • To cancel before your next shipment, update or end your subscription before your next billing date.
  • If changes are made after the billing date, your next shipment will still be processed and billed.

7. Cancellations (One-time Orders)

Customers may cancel a one-time order any time before it is processed. Please contact us as soon as possible at info@foodkind.ca.

8. Refunds

  • One-time orders canceled before processing may be eligible for a full refund.
  • Once an order has been delivered, no refunds will be issued — perishable products cannot be returned.
  • Subscription shipments that have already shipped are also non-refundable.

9. Delivery

  • We deliver across the Lower Mainland BC. Delivery times may vary based on your location.
  • Orders ship Monday–Friday using insulated boxes with dry ice / ice packs.
  • It is your responsibility to bring your order inside promptly after delivery.

10. Delivery Issues

If you experience any issues with your order, notify us within 12 hours of delivery at info@foodkind.ca and we will work to resolve the matter promptly.

11. Re-Delivery & Safety

  • If you are not home and have not selected a safe drop location, we cannot leave perishable meat unattended in an unsafe place.
  • In such cases we will attempt one re-delivery. Any additional re-delivery may incur an additional fee.
  • To avoid delays and fees, choose a safe drop location or confirm someone will be home to receive your order.

12. Product Disclaimer

We vet our local suppliers but do not control how products are prepared. Please use common sense when handling and preparing meat. Cook products thoroughly before consuming.

13. Limitation of Liability

Foodkind is not responsible for indirect, incidental, or consequential damages. Our liability is limited to the maximum extent permitted by law.

14. Marketing & Communications

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

15. Governing Law

These Terms and Conditions are governed by the laws of the Province of British Columbia, Canada.

16. Changes to Terms

We may update these Terms and Conditions at any time. Any changes will be posted on our website. Your continued use of our services signifies your acceptance of the updated terms.

17. Contact Us

info@foodkind.ca